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November 20, 2008 8:23 AM PST

Going hybrid: New Zune Pass pressures Rhapsody, Napster, eMusic

Posted by Donald Bell

Last night, Microsoft upgraded its Zune Pass music subscription service, allowing users to pick 10 songs each month that get permanently added to their music collection. Along with significant price drops across its Flash-capacity line of Zune MP3 players, it looks as if Microsoft is making a serious push to compete with the iPod this holiday season.

Zune Keep 10 image.

Will Zune's 'Keep 10' program force the hand of Napster and Rhapsody?

Apple isn't the only one who should be looking at Zune with some trepidation. Subscription music providers such as Rhapsody and Napster will now be expected to match Microsoft's value proposition by giving their users a mixture of purchased and subscription tracks for a comparable monthly fee. The move toward an allotment of monthly DRM-free music downloads (Zune's download catalog is about 90 percent MP3) shouldn't come as a surprise to the subscription music industry, who've tossed the idea around before. While Napster and Rhapsody needn't worry too much about losing customers to Microsoft's Zune-only music subscription service, I wouldn't be surprised to see a similar program rolled out from them before the year is out, if for no other reason than to curb the wave of criticism they are likely to hear from their user base.

The larger question collectively faced by Microsoft, Rhapsody, and Napster, is whether or not the increased value of hybrid subscription services will finally pave the way to widespread adoption of the subscription music model. The math seems to check out from the consumer perspective, considering that when you subtract $10 worth of DRM-free music downloads from the Zune's $15 monthly subscription, you end up paying just $5 a month for unlimited downloads of DRM content and on-demand streaming of full songs.

Folding "permanent" music downloads into a subscription music service also helps chip away at consumer fears of watching their music collections brick upon missing a monthly payment. If subscription providers can successfully convince people they're paying $5 each month for their subscription and $10 for 10 permanent song downloads, the proposition sounds less risky. If users ever decide to opt-out of their subscription, at least they get to walk away with some of their favorite songs.

Online music retailer eMusic may also be feeling some pressure from Microsoft's infringement on its monthly MP3 download subscription model. eMusic's indie-heavy catalog offers substantially better prices (as low as $0.33 per track) for its monthly download allotments; however, it still doesn't have the major label content and full song streams of Napster, Rhapsody, and Zune. If the hybrid model offered by the Zune Pass finds traction, it may force MP3 retailers such as eMusic to retool their plans, as well.

What do you think? Does an unlimited subscription music plan with 10 DRM-free monthly downloads hit the sweet spot? Will this finally give Zune the advantage it has been looking for?

Donald Bell is CNET Reviews' senior editor for MP3 players and portable audio, and one half of the MP3 Insider blog and weekly podcast. He also likes getting his hands dirty with digital audio tools for musicians and DJs.
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Add a Comment (Log in or register) 14 comments
by Boomstickedition November 20, 2008 10:21 AM PST
This is great. Consumers benefit from competition like this.
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by celticbrewer November 20, 2008 10:26 AM PST
Well, it's a pretty sweet deal. Like they said, $15 per month but includes $10 of music for you to keep.

Will it make a big difference (ie make people flock to Zune)? I doubt it.
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by Zarland November 20, 2008 11:10 AM PST
I like this idea. Be able to listen to almost every song for a price and keeping the ones I like. However, they should try to experiment with price schemes for different packages. For example: keep 4 songs per month and $9.99 per month, or $7.99 just for rental itself.
Different people have different needs. For people like me, I like to listen to variety of songs, but I usually find less than 10 songs per months that I would have liked enough to buy them.
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by rapier1 November 20, 2008 12:34 PM PST
Oh dear god, then people would be all over MS for offering crazy pricing schemes again.
by November 20, 2008 12:19 PM PST
I would definitely be interested in this plan. Too bad I don't own a Zune and my home computer is a Mac. I think more subscription services should offer a similar plan. I would be more likely to pay for one if I knew I'd have something to show for it when I ended my subscription.
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by aerotjk November 20, 2008 2:25 PM PST
As a Zune owner and Zune Pass subscriber, I am very satisfied with Microsoft's decision to offer the 10 downloads each month. I feel this is within Microsoft's strategy of social music discovery and this will only help Microsoft obtain more subscribers. There are some features of the new 3.0 software that aren't really useful without the subscription. (i.e. Channels, friends' Zune card downloads, etc) The subscription aspect is the one and only thing that has held me back from adopting the Ipod. I truly believe Microsoft's strategy is looking out for the consumers' experience and has made me a "lifer". I have a Zune 30, and Microsoft continues to offer the same features that are available with the new hardware. In addition, Zune personnel are active in their customer forums absorbing input for new features that are important to the user. To me it is definitely worth the $15/month. Microsoft has clearly stated this is a long term project with no ambitions of striking gold over night. It is my humble opinion small steps like Zune 3.0, it's hardware and subscription service will slowly win more "lifers" like me.
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by ViEtNiNjA007 November 20, 2008 2:34 PM PST
Yeah, once someone gets a Zune, Microsoft makes it so they adopt the Zune as their sole music player, and will not get an iPod. People who have the first, fugly Zune have the same benefits as the people who have the hip, minalist 3rd gen Zune.

2nd gen Zune adopter, not planing to get an iPod any time soon.
by NPGMBR November 21, 2008 6:29 AM PST
I have to Zune Pass too and I got a litle pop-up asking me if I wanted to buy 10 tracks that I was downloading and I thought it was talking about using my Zune points so I clicked no and disabled it so it would not ask again. I'll definitely go back and change that setting. Nice move but MS still needs to move the Zune out of North America and make it available to MAC users if they really wanna challenge the iPod+iTunes ecosystem.
by ViEtNiNjA007 November 20, 2008 2:31 PM PST
Just another reason why the Zune is better then the iPod, the music player selling from the reality distortion field.
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by aerotjk November 20, 2008 2:36 PM PST
Just please don't call my Zune 30 fugly... :)
It does the job until the phone comes out next year.
by Eremiah November 24, 2008 7:44 PM PST
Napster had better get on board because had it not been for my recent purchase of a "to-go" player. I'd had already jumped ship. Ain't much though to consider since all I spent $50 on Sansa View. Those 10 free tracks are very appealing in my book.
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by FranklinH10 November 25, 2008 4:41 PM PST
As a longtime Rhapsody to go user, I hope this will make Rhapsody add this feature so I will have no reason to dump Rhapsody and get a . Zune..I would love to start converting many tracks to DRM free mp3s-with the number of tracks that I have this could take years, but I would not mind at all .
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by imotionsrt4 November 26, 2008 9:06 AM PST
Sounds like a pretty good deal. The one thing that was keeping me from getting a zune pass was the fact that you only got to keep the songs as long as your zune pass was valid. I couldn't burn them to a CD (not that I have burned one in the past year), and I could only put them on 3 computers.

Thus I would dl the songs in other ways that allowed me to do what I want, when I want with them.

Although I don't dl songs that much, I'm not sure how much I would use it. But I guess I can always try the 14 day trial. I mean last Christmas I got $10 in zune points, and I still have at least $5 left lol.

I just don't like corporations screwing with what I spend my money on.

But it seems like it might be worth a shot.

Thanks for the update, because I never would have noticed it if I couldn't surf CNET at work :o
Reply to this comment
by Draigous November 30, 2008 10:42 AM PST
As someone who owns an Ipod and just got a Zune, I think its time to just dump the Ipod. I just signed up for the Zune pass and it really is awsome. And it really does work so much smoother on my Windows pc. Itunes seems to run like crap with every update. And the Zune social is great, i already have friends with the same music taste. Microsoft's Zune Marketplace software is amazing. The mixed view thing is so cool. You play something in your collection,go to mixed view and it shows you other artist that are like the one your playing. What a way to discover new music. I converted all my itunes music to mp3's with some great software i found and it took about 2 to 3 hours to do. So i'm completely out of the itunes system finally. From now on i'm going drm free and Zune Marketplace has alot more of this than itunes. plus there's Amazon's mp3's too. Whats really great is how well it runs on a Windows pc compared to itunes. You will notice a big difference in performance. It sucks that so many people are stuck in the itunes system. I bet that is the main reason people defend it so hard.
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MP3 Insider is a blog and weekly podcast created by CNET's MP3 technology experts, Donald Bell and Jasmine France. Each week, Jasmine and Donald discuss the latest digital music (and video) news, hardware, software, and media services, and address reader calls and e-mail. Send us e-mail at mp3insider@cnet.com or call us at 1-800-720-CNET (2638) and be a part of the show.

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Donald Bell Donald Bell is an electronic musician, a veteran record store employee, and a fearless hardware hacker. He's also CNET's Senior Editor for MP3 and digital audio.
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